FAQs

Got questions? We’ve got answers.


The Tours


  • How long do the tours last?

    Both tours run approximately 7.5 to 8 hours, from 9am to around 4.30pm.

  • What language is the tour in?

    Tours are conducted in English with a live guide.

  • Where do your tours start and finish?

    Both tours start and finish from central London locations. 


    The Premier League tour departs from Kings Cross and returns to Victoria Station, Vauxhall Bridge Road.


    The Ted Lasso tour departs from next to Apollo Victoria Theatre (Vauxhall Bridge Road Entrance and returns to Vauxhall Bridge Road, Victoria.

  • How do I get to the meeting point?

    Kings Cross St. Pancras is served by the Victoria, Piccadilly, Northern, Metropolitan, Circle, and Hammersmith & City lines, as well as National Rail and Eurostar. 


    Victoria is served by the Victoria, Circle, and District lines, as well as National Rail and the Victoria Coach Station. Full meeting point details will be confirmed in your booking confirmation.

  • When should I arrive at the meeting point?

    Please arrive at least 15 minutes before the 9am departure. The coach departs on time and unfortunately we're unable to wait for late arrivals. Exact meeting point details are included in your confirmation email.

  • Is food & drink included?

    Food and drink are not included. There will be opportunities to grab lunch along the route, and your guide will point you in the right direction. We recommend bringing a water bottle for the day.

  • Do I get to go inside the stadiums?

    Premier League tour

    The Premier League tour includes exterior photo stops and club shop visits at each ground, but does NOT include inside stadium and museum access or official stadium tours . The guide's expert commentary brings the history and atmosphere to life from outside and you won't be rushing through a scripted stadium tour with 200 other people.


    Ted Lasso tour

    The Ted Lasso tour includes exclusive pitch-side and players' entrance access at Hayes & Yeading FC — the AFC Richmond training ground from the show. This is a genuine behind-the-scenes experience. It does NOT include inside stadium and museum access at Selhurst Park, Crystal Palace FC or their official stadium tour. 

  • Can I visit the club shops?

    Yes! These tours are designed to give you time to browse the club shops at each of the football grounds. You can leave your shopping on the coach while you continue the day.

  • Are tours suitable for children?

    Premier League tour

    Children aged 8 and over are welcome. The guide's style is engaging and inclusive — he communicates easily with everyone from teenagers to grandparents. 


    Ted Lasso tour

    Children aged 10 and over are welcome on the Ted Lasso tour. The show's content is family-friendly and the guide tailors his commentary to the group.

  • What happens if I lose something on the tour, or leave my shopping on the coach?

    Please keep an eye on your belongings and shopping throughout the day, including at each club shop stop and whenever you reboard the coach. If you think you've left something behind, let your guide know as soon as possible and we'll do everything we can to help locate it.


    Park The Bus Football Tours will endeavour to keep your club shop purchases secure when left on the coach however we do not accept responsibility for any items lost, left, or stolen on the coach or at any tour stop, including shopping or bags left on board while you're off the coach. 

  • Do I need to have watched Ted Lasso to enjoy the tour?

    The more of the show you've watched, the more you'll get out of it — but you don't need to have seen every episode. Andy's commentary brings the locations to life whether you're a first-time viewer or a devoted superfan. If you haven't watched it yet, it's on Apple TV+ and absolutely worth a session or two before you come. Plus the new season starts August 2026.


Booking Payments


  • How will I receive my booking confirmation?

    You'll receive an e-ticket confirmation by email shortly after booking. There's no need to print it — just have it ready on your phone when you arrive at the meeting point. 

  • Do I need to reconfirm my booking?

    No. If you've received your e-ticket, you're all set. If you have any questions before the day, feel free to get in touch and we'll be happy to help.

  • What is your cancellation and refund policy?

    We offer a full refund for cancellations made more than 14 days before your tour date. Cancellations made 7–14 days before receive a 50% refund. Cancellations within 7 days of the tour are non-refundable.

  • What happens if a tour is cancelled by you?

    In the unlikely event that we need to cancel a tour, we will notify you as early as possible and offer you a full refund or the option to transfer to another available date. We reserve the right to cancel due to circumstances outside our control, such as severe weather or public safety events, but will always do our best to find an alternative.