Privacy policy

Last updated: 9th July 2026

1. Who we are

Park The Bus Football Tours Ltd ("we", "us", "our") is a company registered in England & Wales, offering guided coach tours of London football landmarks. Our registered office is Great Portland Street 167-169, London, W1W 5PF, GB. For privacy queries, contact us at info@parkthebusfootballtours.com.

2. What information we collect

We collect information you give us directly, including:

  • Name, email address, phone number
  • Booking details (tour date, number of guests, ages where relevant to age-restricted tours)
  • Payment information, processed securely by Stripe and PayPal — we do not store your card details ourselves
  • Any information you provide via our contact form or email correspondence

We also collect limited technical information automatically via cookies (see our separate Cookie Policy for full details on what's used and how to control it).

3. How we use your information

We use your information to:

  • Process and manage your booking
  • Communicate with you about your tour (confirmations, changes, reminders)
  • Respond to enquiries or complaints
  • Meet legal and accounting obligations (e.g. financial record-keeping via Xero)
  • With your consent, send marketing communications about future tours or offers — you can opt out at any time

4. Who we share it with

Your information may be shared with:

  • Bókun, our booking and website platform, to manage and process your reservation
  • Stripe and PayPal, to process payment
  • Booking channels you book through directly (e.g. Viator, Klook, GetYourGuide, TripAdvisor), who will hold your information under their own privacy policies
  • Our accountant/bookkeeping software (Xero) and bank (Monzo Business) for financial administration
  • Our insurer, if required in connection with a claim

We do not sell your personal information to third parties.

5. International transfers

Some of the services we use (such as Bókun, Stripe, or PayPal) may process data outside the UK/EEA. Where this happens, we rely on those providers' standard contractual clauses or equivalent safeguards.

6. How long we keep your information

We retain booking and transaction data for as long as necessary to meet legal, accounting, and tax obligations (typically 6 years), and marketing contact details until you unsubscribe or ask us to delete them.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data (subject to legal retention requirements)
  • Object to or restrict certain processing
  • Withdraw marketing consent at any time
  • Complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data

To exercise any of these rights, contact us at [privacy email address].

8. Children's data

Our Ted Lasso Filming Locations Tour has a minimum age of 10, and our Premier League tour a minimum age of 8; bookings for minors are made by a parent or guardian, who provides the necessary information on the child's behalf.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect the most recent version.